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S.No. Department Name Best Practice Description Implication
1 Department of Industries Himpragati Portal The Him Pragati portal, operated through the Chief Minister's Office and inspired by the PM's Pragati Portal, serves as a comprehensive monitoring system for tracking projects and streamlining approvals. The platform facilitates mandatory clearances, addresses investor grievances and provides easy access to government schemes, employment opportunities and departmental resources for citizens and stakeholders. Enhanced Investor Experience: Faster approvals and resolution of project-related issues.
Timely Execution: Regular monitoring ensures reduced delays and quality project outcomes.
Transparency: Stakeholders gain access to real-time project updates and scheme information.
Collaboration: Improved coordination between investors and government departments.
Employment Boost: Facilitates job creation through timely project grounding and execution.
2 Department of Industries MSME- Self Certification Himachal Pradesh introduced self-certification for MSMEs, allowing project activities to start without approvals for up to three years or until commercial production begins, with no inspections during this period. Simplified Compliance: Reduces regulatory hurdles and speeds up project implementation.
Boost to MSMEs: Promotes entrepreneurship and attracts investments.
Economic Growth: Drives industrial activity, fostering state development.
Employment Creation: Facilitates job opportunities through increased business activity.
3 Department of Digital Technologies and Governance Mukhyamantri Seva Sankalp An online grievance redressal helpline (1100) with mandated timelines, online complaint registration, status tracking and feedback mechanisms, ensuring efficient service delivery and accountability. Timely Redressal: Most complaints were resolved efficiently, with high satisfaction, showcasing the system's effectiveness.
Transparency: Online access to complaint status, action details and disposal reports.
Enhanced Governance: Mobile OTP, SMS/email updates and feedback ensure accountability and citizen-centric governance.
Ease of Access: Reduced office visits and easy complaint registration at all governance levels.
4 Department of Digital Technologies and Governance Online Single Window System for citizen services A centralized online platform offering multiple citizen-centric services allowing online application submission, payment, status tracking and certificate download including third-party verification. Simplified Access: Consolidated platform eliminates multiple registrations and ensures transparent service delivery.
Reduced Turnaround Time: Accelerates approvals and enhances user satisfaction with digitised processes.
Accountability: Includes provisions for action against delays, ensuring responsive governance.
5 Department of Digital Technologies and Governance Introduction of deemed approval clause in RoW Policy The introduction of a deemed approval clause in the RoW Policy ensures timely disposal of applications (within 60 days, as per the Himachal Pradesh Public Service Guarantee Act, 2011). In case of delays, applications are automatically deemed approved, improving compliance and reducing the burden of in-person follow-ups. Timely Service Delivery: Prevents undue delays by enforcing a 60-day timeline for approvals.
Ease of Doing Business: Enhances the perception of the state as a business-friendly destination.
Reduced Administrative Burden: Automates the approval process, freeing up resources for other tasks.
Transparency: Eliminates ambiguity in application processing and timelines.
Improved Stakeholder Trust: Ensures applicants are not left waiting indefinitely, boosting satisfaction.
6 Fire Services Department Discontinuation of Site Inspection Report The Fire Department has eliminated the need for a Site Inspection Report (Pre-establishment NOC) at the start of construction. Instead, an NOC is issued post-completion, reducing unnecessary compliance and enhancing ease of doing business. Efficiency: Direct benefit to all new establishments setting up operations.
Streamlined Process: Reduces regulatory burden and minimizes government resource wastage.
Reduced Footfall: Lesser office visits for NOC-related formalities.
7 Department of Labour Employment and Overseas Placement Increase in license validity Validity of license under the Factories Act, 1948 increased to 10 years. Reduced Administrative Work: Minimizes repetitive yearly renewal processes for applicants and the department.
Enhanced Flexibility: Offers applicants the choice of validity period, catering to diverse business needs.
Cost Efficiency: Saves resources spent on processing frequent renewals.
Increased Business Focus: Allows businesses to concentrate on operations without frequent renewal concerns.
User Convenience: Reduces the number of office visits, enhancing overall satisfaction.
8 Department of Labour Employment and Overseas Placement Introduction of auto renewal clause Auto-renewal under following labour laws:
i. The Factories Act, 1948
ii. The Contract Labour (Regulation and Abolition) Act, 1970
iii. The HP Shops & Commercial Establishment Act, 1969
iv. The Inter State Migrant Workmen (Regulation of Employment and Conditions of Service) Act, 1979		 Effortless Renewals: Completely removes manual intervention for renewals, saving time and effort.
Improved Compliance: Ensures timely renewals and reduces the risk of penalties for businesses.
Enhanced Digital Adoption: Promotes the use of digital platforms for government services.
Transparency: Eliminates ambiguity and potential delays in renewal processes.
Wider Reach: Covers multiple acts, benefiting a diverse range of businesses.
9 Department of Labour Employment and Overseas Placement Introduction of deemed approval clause Licences/renewals shall be deemed to be issued and shall be auto generated if no action is taken by concerned authority within 45 days of receipt of application under following services of department:
i. License/ Renewals for contractors
ii. Registration/Renewal of principal employer's establishment
iii. Registration/Renewal under The Building and Other Construction Workers
iv. Registration of establishment under the Inter State Migrant Workmen 		Faster Approvals: Guarantees timely issuance of licenses, preventing project delays.
Reduced Corruption Risks: Automates approvals, reducing opportunities for unethical practices.
Enhanced Accountability: Holds departments accountable for processing applications within the stipulated timeframe.
Ease of Doing Business: Improves user experience by reducing the reliance on follow-ups.
Encourages Compliance: Businesses are more likely to comply with regulations due to the simplified and predictable process.
10 Department of Revenue Development of MEGH (Module Under e-Governance to Help) Online module for services related to Revenue department, like:
i. Request for demarcation
ii. Request for mutation		 Enhanced Efficiency: Automated processes reduce turnaround time, improving service delivery.
Transparency: Real-time status tracking eliminates ambiguity in the application process.
User Convenience: 24/7 access ensures flexibility for users, minimising physical visits.
Resource Optimization: Reduced footfall and manual interventions improve resource utilisation.
Accountability: Regular monitoring ensures timely resolution of cases.
11 Himachal Pradesh Cooperative Department Online system for Registration of Societies The online registration system for societies, NGOs and cooperatives in Himachal Pradesh provides a seamless, transparent and user-friendly process. Applicants can now submit applications, track their status and download signed certificates online, significantly reducing physical touchpoints, turnaround time and departmental visits. Simplified Processes: Automation eliminates redundant steps, streamlining operations.
Transparency: Users can access real-time updates on application status.
Time and Cost Savings: Reduced travel and manual efforts save resources.
Improved Accountability: Delay tracking mechanisms ensure timely action.
User Trust: Transparent operations enhance public trust and satisfaction.
12 Himachal Pradesh State Pollution Control Board Online Consent Management and Monitoring System (OCMMS) OCMMS offers online processing for environmental consents and authorisations. This system ensures faster processing, transparency and accountability, with SOPs, lab modules and advanced monitoring tools like geo-tagging and surveillance drones, streamlining compliance for over 15,000 industries. Streamlined Workflows: SOPs and automation standardise processes, improving efficiency.
Transparency and Accountability: Geo-tagging and monitoring ensure reliability in operations.
Reduced Turnaround Time: Online renewals and reduced processing time benefit industries.
Improved Accessibility: Drone surveillance aids monitoring of remote areas.
Environmental Compliance: Strengthened monitoring systems improve environmental governance.
13 Department of Technical Education Reduction in Compliances The Department of Technical Education has transitioned from cumbersome offline procedures to online services for admissions, examinations, migration certificates and more. The reforms have reduced footfall and hence improved service delivery efficiency. Improved Accessibility: Online admissions, migration certificates and examinations are accessible anytime, eliminating physical visits.
Time Savings: Fee payments, re-evaluations and thesis submissions are now faster with online processes.
Transparency: SMS updates and online tracking enhance visibility and accountability.
Efficiency: Digital platforms streamline operations and improve resource management.
Scalability: Reforms benefit students and institutions by simplifying and standardizing processes.
Quantifiable Impact: A 60–70% reduction in footfall highlights the success of the reforms.
14 Fire Services Department Online Service for Obtaining Fire NOC The online system for obtaining Fire NOC eliminates the need for physical visits by allowing online application submission, fee payment, status tracking and NOC downloading. It ensures compliance with the 30-day issuance timeline under the Himachal Pradesh Public Service Guarantee Act, 2011 and introduces third-party verification. Improved Transparency: The system provides real-time status updates for applications, reducing confusion and increasing confidence in the process.
Enhanced Efficiency: The online platform eliminates delays associated with manual paperwork, ensuring quicker approvals.
Ease of Access: Applicants can complete the entire process, from application to NOC download, from the comfort of their homes, minimising inconvenience.